What actually happens after you call us.
Six steps from enquiry to proof of delivery. What we need from you at each one, and what you should expect back — so nothing sits waiting on a document nobody asked for.
One coordinator, start to finishYou send the lane
Origin, destination, what you're moving and roughly how much. That's enough to start. If you don't know your incoterm or the exact weight, say so — we'd rather quote on rough numbers today than exact ones next week.
- Origin and destination
- Commodity and rough volume
- Ready date, if known
- Acknowledge within the hour
- Flag anything that looks off
We come back with a rate
Usually within four working hours. The quote breaks out freight, origin charges, destination charges and clearance separately, so you can see what you're paying for rather than one number with no explanation.
- Confirm or ask us to re-work it
- Itemised quote
- Transit time and routing
- Validity period stated
Booking and pickup
Once you confirm, we book space with the carrier and arrange the trailer to your factory or warehouse. You get a booking reference and the name and mobile number of the coordinator handling it.
- Commercial invoice and packing list
- Confirm pickup window
- Carrier booking
- Trailer to your gate
- Named coordinator assigned
Customs clearance
Our own brokers file the shipping bill. If Customs raises a query, we handle it directly and tell you the same day what's being asked — you hear it from us before your buyer hears anything.
- IEC and any licences
- Certificates the commodity needs
- Shipping bill filed
- Query handling
- Drawback documentation
In transit
Sailed or airborne, with documents released as agreed. We flag delays when we learn of them rather than when you ask — a blank sailing or a rolled container is our call to make to you, not something you find out from tracking.
- Nothing, unless something changes at your end
- Bill of lading or AWB
- Proactive delay alerts
- Document release
Delivery and close
Clearance at destination through our agent network, final delivery, and proof of delivery back to you. Invoicing matches the quote — if a charge appears that wasn't quoted, we explain it before it reaches your accounts team.
- Confirm receipt
- Destination clearance
- Final mile delivery
- POD and final invoice
First time exporting?
You'll need an Importer Exporter Code from DGFT before anything can be filed, and an AD Code registered at the port you're shipping from. Both are straightforward but take a few days. Call us before you commit to a delivery date with your buyer and we'll tell you what's realistic.
Start at step one.
Send the origin, destination and roughly what you're moving. We'll come back with a rate and tell you what else we need.